You will be asked to complete KYC on Cube.Exchange in order to unlock full access to the platform.
What you will need
KYC requirements vary from region to region but typically you will be asked to provide;
Selfie (Liveness / Face Check)
Identification Document (ID)
Proof of Address (POA)
Note:
The same document cannot be used to confirm both your identity and address. If you submit an ID document as proof of address, use another document to verify identity.
Selfie Requirements
Selfie Requirements
Use a well-lit area (avoid backlighting)
Ensure your full face is visible (no hat, sunglasses, or mask)
Remove filters and avoid heavy editing
Use the live camera when prompted (not a photo of a photo)
Keep your face centered and follow on-screen instructions
Common issues:
Blurry photo / low light
Face partially covered
Camera can’t focus
Using a screenshot or image upload when liveness is required
Identification Requirements
Identification Requirements
Your ID must be valid (not expired), clearly readable, and match the details on your account.
Commonly accepted ID
Passport
Driver license
ID quality checklist
All four corners visible (no cropping)
Text is sharp and readable
No glare, reflections, or shadows
The document is not damaged
Common issues:
Expired IDs
Student cards, voting cards, membership cards
Photocopies
Screenshots that cut off key details
Documents with unreadable or obscured fields
Proof of Address (POA) Requirements
Proof of Address (POA) Requirements
If requested, your document must show:
Your full name
Your residential address
A date of issue (within the last 3 months)
The issuer / organization name or logo
Full document (not a screenshot)
Accepted POA types
Utility bill (electricity, gas, water, internet)
Bank statement
Council rates notice / municipal letter
Not accepted
Phone screenshots with no issuer details
Invoices/receipts without full address + date
Packages/shipping labels
PO Box-only addresses
Documents older than the accepted timeframe
As per our global AML requirements, from time to time Cube.Exchange may request additional information to accurately identify its clients. Your information helps Cube.Exchange;
Protect your account from unauthorized activity
Detect and prevent fraud or financial crime
Ensure we meet our regulatory obligations around the world
If you have any issues or questions please don’t hesitate to contact us via chat or email support at [email protected]